I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
CK Products famous, ready-to-use fluffy Chocolate flavored Buttercream Icing with no bitter taste. Great for icing and decorating, just open and start decorating! For best results, mix the icing with spatula just before use. This buttercream icing can also be used straight from the tub. CK adds no preservatives to its buttercream icing. 3.5 pound tub, convenient for detailing your project.
Now you can have gum paste on hand whenever you need it! With Ready-To-Use Gum Paste, there's no mixing, no mess - just tint, roll out and cut to create incredible floral bouquets for your cakes. This is a nice, firm, quick drying gum paste. Follow the easy instructions included and use with Wilton Gum Paste Floral Kits to make roses, daisies, apple blossoms, tulips and many more beautiful blooms. 1 lb. Certified Kosher.
CK Products famous, ready-to-use fluffy white Buttercream Icing. Great for icing and decorating, just open and start decorating! For best results, stir with spatula or mix the icing on low just before use. This buttercream icing can also be used straight from the tub. We add no preservatives in our buttercream icing. Shelf Life: 12 months if kept in a cool environment Note: This product is prepared and packaged using machines that may come into contact with wheat/gluten, eggs, dairy or dairy products, peanuts, soy, tree nuts. Net Weight: 8 pounds
Fondx is a great tasting, easy to work with fondant. This version is colored Ivory for you. Please keep in mind that the base color is Ivory, and may affect other colors that you add to it. It accepts color nicely using either gel paste or dust colors. It also paints well with dust and airbrush colors. Add tylose to create an easy to work with gum paste.
Experience the delicious flavor of smooth buttercream frosting in the same reliable FondX rolled fondant. The preferred rolled fondant amongst professionals & beginners alike; FondX Rolled Fondant is a very forgiving & consistent fondant that is easy to knead & roll out. Choose a great compromise between having an iced buttercream cake and a beautiful rolled fondant cake with our FondX Buttercream Rolled Fondant.
The first and only rolled fondant with the unbelievable taste of Salted Caramel! Experience the creamy, smooth decadent flavors of salted caramel with the same reliable FondX rolled fondant consistency. A very forgiving fondant that is easy to knead & roll out. FondX is the preferred rolled fondant amongst professionals & beginners alike.
FondX is the preferred rolled fondant amongst professionals & beginners alike. It is very easy to knead, rolls out easily to an 1/8 ince & it is very forgiving fondant to use. It also has a very smooth Vanilla flavor that not too sweet & compliments any cake flavor nicely. Virgin White is our most popular color of fondant. It can also easily be firmed up and made into a yummy gumpaste with use of CMC: Fondant Stabilizer. 1lb can cover up to an 8" cake..