I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Lorann flavoring oils are generally 3-4 times stronger than extracts since extracts are diluted by significant amounts of alcohol and/or water. These professional flavorings add nothing but great taste and aroma and can be used for a variety of flavoring applications - including hard candy, frostings, fudges, cookies, chocolates and more.
A little goes a long way with LorAnn's Super Strength Flavors! Lorann's super-strength flavors are 3 to 4 times stronger than grocery store extracts. When substituting Lorann flavors for extracts, use 1/4 to 1/2 teaspoon for 1 teaspoon of extract. Perfect for hard candy making. Ideal for candies, candy centers, fondants, frostings, fudges. Most flavors can be used in chocolate (Oils). Intense flavor adds a punch to your baked good recipes too! Use instead of an extract (just use less!) in your favorite cake, cookie or bread recipe. Gluten free Sugar free (except Canadian Maple)