I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Add silver accents to your next dessert — choose Wilton Silver Sugar Pearls to decorate your iced creations.
Add silver accents to your next dessert — choose edible iridescent Wilton Silver Sugar Pearls to decorate your iced creations.
Align for elegant border on your layered cake, scatter as a delicate detail on a smooth-iced cake or arrange to make a stunning original design.
Use Sugar Pearls to make sophisticated polka dots on your cake, as flower centers or to top candy-dipped treats.
Add a decorative finish to cookies, cupcakes, cakes and other sweet treats with Silver Sugar Pearls.Not recommended for baked applications. Net wt. 4.8 oz. (136 g).
Whether you place these Sugar Pearls as a border on your cake, scatter them as a delicate detail on a smooth-iced cake or arrange them as a design element, the edible iridescent silver bead-shaped sprinkles will provide an elegant look. Use Sugar Pearls to make sophisticated polka dots on your cake, as flower centers, to top candy-dipped treats or to add a decorative finish to cookies, cupcakes, cakes and other sweet treats. Not recommended for baked applications. Net wt. 4.8 oz. (136 g).