I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
It's easy to add chevron patterned details to your buttercream or fondant-covered cake with Chevron Sugar Sheets! edible decorating paper. Sugar Sheets! edible decorating paper is easy to use — remove edible paper from resealable package, peel off portion you need and seal the unused portion back in the package, cut design and place it shiny-side down on iced surface.
It's easy to add chevron patterned details to your buttercream or fondant-covered cake with Chevron Sugar Sheets! edible decorating paper.
Sugar Sheets! edible decorating paper is easy to use.
You can add borders or shapes for your treats or even make three-dimensional quilled shapes and bows.
Their light, sweet flavor works well with both buttercream and fondant.
One 8 in. x 11 in. (20,3 cm x 28 cm) sheet, net wt. 0.85 oz. (24 g).
You can add borders or shapes for your treats or even make three-dimensional quilled shapes and bows. Sugar Sheets! edible decorating paper cuts easily with scissors, or use them in your electronic cutting system. Their light, sweet flavor works well with both buttercream and fondant. Add details or messages using Wilton FoodWriter Edible Color Markers or Wilton Icing and Gels. Contains sucralose and sugar. One 8 in. x 11 in. (20,3 cm x 28 cm) sheet, net wt. 0.85 oz. (24 g).
Love Birds Shimmer Ribbons look like satin ribbons but are completely edible! They are printed with edible shimmer for a finish that truly sparkle. Love Birds Shimmer Ribbons works well on buttercream, fondant, gum paste, chocolate, fudge and ice cream cakes. When placed on food, edible images absorb moisture and become soft and are easy to cut through for service. Sold in individual strips, each strip is 1" high x 10" long. HINT: To determine how many inches you will need to go around a round cake, multiply the diameter of your cake times 3.14.
This set is enough to cover 9" circle cake or 7" square cake.