I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Edible pictures are a fun and easy way to decorate your next confection. Sweet Wise ships custom edible images for cakes as well as for edible images for cookies cupcakes and other projects. Making a custom edible image at Sweet Wise is easy. Simply upload your image and we'll print and ship it to you. If you like, our image specialist can assist you. PLEASE NOTE: SWEET WISE WILL, BY DEFAULT, PRINT YOUR IMAGE AS LARGE AS IT WILL FIT, WITHOUT CHANGING PROPORTION, ON THE 7.5" x 10" SHEET. If you want your image a specific size smaller than that, PLEASE let us know.
Please note that sometimes images pulled from the internet print differently than they look on the screen. Print the image on your own printer before sending to us to make sure the colors are what you wanted to be.
Take your cakes to a new level of personalization and order your edible photo or image today.
Just melt and decorate! CakePlay’s Isomalt Nibs let you create beautiful decorations in minutes. Made from top-quality isomalt, these nibs make it quick and easy to create sparkling gems, accents and more.
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