I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
CK Products famous, ready-to-use fluffy White Buttercream Icing. Great for icing and decorating, just open and start decorating! For best results, mix the icing with spatula just before use. This buttercream icing can also be used straight from the tub. CK adds no preservatives to its buttercream icing. 15 oz tub, convenient for detailing your project.
CK Products famous, ready-to-use fluffy white Buttercream Icing. Great for icing and decorating, just open and start decorating! For best results, stir with spatula or mix the icing on low just before use. This buttercream icing can also be used straight from the tub. We add no preservatives in our buttercream icing. Shelf Life: 12 months if kept in a cool environment Note: This product is prepared and packaged using machines that may come into contact with wheat/gluten, eggs, dairy or dairy products, peanuts, soy, tree nuts. Net Weight: 25 pounds
Gum paste is a ready to use sculpting paste sugar used to make decorative pieces such as flowers, leaves, ruffles, character figures and other edible decorations. Modeled pieces will set hard and keep their shape
Icing Fruits are concentrated fruit with real fruit pulp to add flavor and fruit to icing, whipped cream, confections, or cakes. Directions: Add approximately 1/2 oz. per pound to icing, batter or dough Shelf Life: 1 year unopened in ambient temperature (70 degrees F), and 30 days after opened. Refrigeration is suggested. Other Flavors: Orange, Red Raspberry. Weight: 10 oz. (283.5g)
Satin Ice products a satin-smooth elegant finish to all your cakes. It may also be used as a modeling paste to create decorative pieces; it is the ideal cake covering for wedding, novelty and special-occasion cakes.
CK Products famous, ready-to-use fluffy Chocolate Buttercream Icing with a rich taste. Great for icing and decorating, just open and start decorating! For best results, mix the icing with spatula just before use. This buttercream icing can also be used straight from the tub. CK adds no preservatives to its buttercream icing. 15 oz tub, convenient for detailing your project.