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Email: [email protected]
Toll Free: 1-(866)-241-7779
Return or Refund Policy
Thank you for shopping at Sweet Wise™. We will work hard to make sure you receive timely and excellent customer service and to ensure that you are completely satisfied with your order.
IF you would like to return an item for refund or replacement, please email us [email protected]
In general, our return policy is - 14 Days UNUSED and in ORIGINAL packaging. For your safety, we DO NOT accept returns
of edible products. Edible products include all products listed in the Edibles, Coloring Products, and Gumpaste Flowers categories, as well as items listed in the Ingredients and Flavorings Sub-Categories.
With that said… don't worry; we'll work with you to make sure you're happy w/ your purchase.
Our shipping process is fast and automated – you can obtain an instant shipping quote at the beginning of the checkout process for both domestic and international orders. We ship fast - orders received before 10AM are almost always shipped the same day. Sometimes when we’re running a really popular sale, it might take an extra day so if your order is urgent, give us a call so we can make sure we’ll meet your need. Sweet Wise™ ships out of Nashville Tennessee so if you are in a neighboring state like GA, KY, VA, NC or AR, then shipping costs are lower and delivery times are faster (typically 2 days UPS Ground). Sweet Wise™ always takes great care in packaging your orders to make sure they arrive at your doorstep in proper condition. We ship in boxes made of recycled materials and the air pillows we use to cushion and protect your order are made of biodegradable materials.
Shipping - Domestic
Sweet Wise™ ships via United Parcel Service using UPS Ground. Delivery time via USPS Priority Mail in the US typically takes two to three days to most locations.Delivery times via UPS Ground is 1 to 5 days. For UPS Ground, there is a map depicting delivery times on the shipping checkout page. Shipping via USPS is not guaranteed.
Shipping – International
Sweet Wise™ ships internationally on a daily basis via the United States Postal Service using First Class and Priority International service. First Class service is only available up to 4 pounds (1.8kg). USPS First Class International is not a traceable service. We do include a tracking number on First Class packages but this is only for our delivery confirmation. International deliveries generally take 7 to 10 days but can take longer depending on the service on your end. Some international deliveries take as long as 20 days in some provinces and countries.Substantially, all packages arrive at their destination in good order but occasionally a foreign postal service will "lose" a package. Sweet Wise is not responsible for lost packages. Delivery via USPS is not guaranteed. Many countries such as Australia, UK and Scotland require duties and/or taxes on shipments entering their borders. Typically these fees amount to $10 to $50 depending on the value of the order and your specific country. If you’re concerned about incurring an additional fee, please inquire with your local postal service to see if your order will be subject to these additional fees.
Shipping – International Canada
Shipping – International Canada Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time ( 1-800-742-5877 ) to pay these charges, eliminating the need for payment on delivery.”
Damaged During Shipment
If you receive damaged merchandise, please email a picture (in the original shipping box if possible) to us at [email protected] and according to your preference, we'll send out a replacement right away or we can issue a refund for that item. We're pretty good at packing boxes and this rarely happens.
If you receive damaged gumpaste flowers, please email us a picture of the damaged flower(s) (in the original box if possible). We will promptly refund a pro rata portion of the purchase price. Please note… Unless smashed to pieces, broken flowers are easily repaired. If you're going to use the flower anyway, please help us keep prices low for everyone by not requesting a refund.
Sweet Wise Best Price Guarentee
At Sweet Wise, we care about you getting the best value for your dollar. If you find a better retail price on an identical item, anywhere, send us a link showing the better price and we will match it. If you have already placed your order and you find a better price within fifteen days of your purchase, we'll refund the difference! Our guarentee is as simple as that - we know you work hard and we want your experience with Sweet Wise to be as easy and enjoyable as possible and we want to make sure you receive the most value for your dollar. If you receive an item and the outside packaging is damaged but the package contents are fine, we hope you'll help us keep our costs low for you and use the item as is. However, we will refund or reship the item according to your preference. Just return the item to us at your postage expense and upon receipt of the damaged goods, we'll reship or refund.
Class Attendance Policy
At Sweet Wise™ we are always flexible and we want your experience with Sweet Wise™ to be stress free. If for any reason you have to reschedule – no worries. Just let us know a few days in advance and we'll be happy to move you to another date. We're always running classes so there will be lots of future dates for you to choose from. Please try to let us know as far in advance as possible. It is likely that someone else would like to have your seat.
Sweet Wise Scavenger Hunt SWEEPSTAKES Official Rules
OFFICIAL RULES: NO PURCHASE NECESSARY TO ENTER OR WIN THIS SWEEPSTAKES. Sweepstakes begins at 9:00 AM Central Standard Time 11/09/2013 and ends at 9:00 PM on 11/10/2013. This Sweepstakes is opened to all entrants who are age 18 and older at time of entry. NO PURCHASE NECESSARY TO ENTER OR WIN THIS SWEEPSTAKES. A PURCHASE DOES NOT IMPROVE YOUR CHANCES OF WINNING. The Sweet Wise, Inc. Scavenger Hunt ("Sweepstakes") is opened to all entrants who are age 18 and older at time of entry. All federal, state, and local laws and regulations apply. Sweepstakes governed by U.S. law. Void where prohibited by law. Sweepstakes begins at 9:00 AM Central Standard Time (CST) on 11/09/2013 and ends at 9:00 PM CST on 11/10/2013. To enter, visit http://www.youtube.com and search the titles of the six (6) following video titles; How to cover a cake with fondant using THE MAT, How to cover a square cake with fondant, Zebra Stripe, Beautiful Easy Gerbera Daisy, Fondant Survival, and How to Level Torte and Fill a cake. All of these videos will containg a scrambl3ed word somewhere within the video. Five of the words will have something in common. One video will have an unrelated word. The first five people to email us at [email protected] with the correct unscrambled word in each video will receive a $100 shopping spree at www.sweetwise.com. The first person to email us at [email protected] with the correct theme of the five related words will win a $250 shopping spree at www.sweetwise.com. The first 100 people to find the sixth unrelated word, can use it in the coupon code box at checkout as an unlock code and will receive $5 off their purchase.This prize will be awarded to the fist 100 people to use the code at checkout. Only one (1) prize per person.
In the eventuality of a dispute as to any online entry, the authorized account holder of the e-mail address used to enter will be deemed to be the entrant. The "authorized account holder" is the natural person assigned an e-mail address by an Internet access provider, online service provider or other organization responsible for assigning e-mail addresses for the domain associated with the submitted address. Potential winner may be required to show proof of being the authorized account holder. Should evidence arise that the entrant is not the first to submit the correct common theme, Sweet Wise reserves the right to revoke the prize. Proof of sending or submission will not be deemed to be proof of receipt by Sponsor. Entrants are subject to Sweet Wise, Inc Privacy and Security Policy. The Sponsor is not responsible for lost, late, damaged, inaccurate or misdirected entries.
CONSUMER DISCLOSURES: No purchase necessary to enter or win. You have not yet won. Sweepstakes ends at 9:00 PM on 11/10/2013. Only one (1) prize per person. One hundred and two (102) Prizes (total): One 1st Place Prize - $250 Sweet Wise Gift Certificate, Five 2nd Place Prize - $100 Sweet Wise Gift Certificate, Up to 100 3rd Place Prizes - $5 off next order must be used at time of checkout, one per person only.
The winners will be selected from entries submitted electronically between 9:00 AM Central Standard Time (CST) on 11/09/2013 and 9:00 PM CST on 11/10/2013. To be eligible for prizes, any emails submitted must contain the correct unscrambled words. All eligible entries must be submitted electronically; no hard copy entries will be accepted. Sweet Wise reserves the right to disqualify any entry deemed to be offensive in nature. There is no limit to the number of eligible entries from any one entrant. If eligibility requirements are met for each unique and separate entry, a single entrant will be eligible for multiple prizes. Each winner will be notified via email on 11/12/2013. If prize notification and/or Liability/Release is returned as undeliverable or if a winner cannot accept or receive the Prize for any reason, or he/she is not in compliance with these Official Rules, the Prize will be forfeited and, at Sponsor's discretion, awarded to an alternate winner. Prizes are not redeemable for cash and are non-assignable or transferable. No substitutions are permitted except by Sponsor who reserves the right to substitute prize with one of equal or greater value. Each potential winner is responsible for all applicable taxes associated with winning his/her respective prize. Except where prohibited by law, entry and acceptance of prize constitutes permission to use each winner's name, prize won, hometown and likeness for advertising and publicity including online posting without additional compensation. Entrants agree to these Official Rules and the decisions of the Sponsor, and release the Sponsor, its parent company, subsidiaries, affiliates, retailers, distributors, advertising and promotion agencies and any other individual or company involved in the development or execution of the Sweepstakes, as well as the employees, officers, directors and agents of each, from all claims and liability relating to their participation, acceptance, use, misuse of any prize. Winners assume all liability for any injury or damage caused or claimed to be caused, by participation in this Sweepstakes or use or redemption of any prize. The Sponsor is not responsible for any typographical or other error in the printing of the offer, administration of the Sweepstakes or in the announcement of prizes. For the list of winners (available after 10/30/2013) send a self-addressed, stamped envelope by 12/31/13 to: Sweet Wise, Inc. 2416 Music Valley Drive, STE 155, Nashville, TN 37214
NOTICE TO ONLINE ENTRANTS: Entry materials/data that have been tampered with or altered, or mass entries or entries generated by a script, macro or use of automated devices or as a result of bulk e-mail or spamming of any sort are void. The Sponsor is not responsible for: (i) error, omission, interruption, deletion, defect, delay in operations or transmission, theft or destruction or unauthorized access to or alterations of entry materials, or for technical, network, telephone equipment, electronic, computer, hardware or software malfunctions of any kind, or inaccurate transmission of or failure to receive entry information by Sponsor on account of technical problems or traffic congestion on the Internet or at any website or any combination thereof; or (ii) any injury or damage to entrant’s or any other person’s computer related to or resulting from participating in the Sweepstakes. By participating in the Sweepstakes, you (i) agree to be bound by these Official Rules, including all eligibility requirements, and (ii) agree to be bound by the decisions of Sponsor, which are final and binding in all matters relating to the Sweepstakes. Failure to comply with these Official Rules may result in disqualification from the Sweepstakes. Sponsor reserves the right to: (i) permanently disqualify from any sweepstakes it sponsors any person it believes has intentionally violated these Official Rules; and (ii) withdraw or cancel the Sweepstakes if it becomes technically corrupted, (including if a computer virus or system malfunction inalterably impairs its ability to conduct the Sweepstakes), and to select the winner(s) from among all eligible entries received prior to withdrawal.
Sweet Wise Refer a Friend Program
There's no limit to how many credits you can earn The new member must join Sweet Wise immediately after clicking your personal link. You will be credited after their first purchase totaling $50 or more (after any discounts, gift cards, or other credits are applied) ships. Only one existing member's account will be credited for each new member who joins Shopping credit is applied when the new member's first qualifying order ships (not when they join) Shopping credit can be used to purchase anything on Sweet Wise except gift cards and service vouchers Shopping credit is promotional in nature and without any exchange or money or value by you Shopping credit expires 18 months from issuance When you post to social media sites from Sweet Wise, your posts will be treated according to any preferences and/or permissions you may have set on those sites You'll be credited according to the offer that's active on the day you invite a friend or share your personal link. The active offer is currently $10 credit. Invites and shares sent during a previous credit offer will earn credit when the new member's first order ships at the previous credit rate.