I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
This sturdy cupcake insert will ensure that one dozen of your cleverly crafted cupcakes are prevented from plowing into one another, spoiling your perfect presentation. Choose from one of our many cupcake boxes designed to hold a dozen of your cupcakes and pair it with this one dozen cupcake insert to get your cupcakes to their delectable debut looking as lovely as when you finished frosting them. You can even turn the cupcake insert inside out when using Natural Brown cupcake boxes for a perfectly warm presentation of your sweet eats.
Holds 1 Dozen (12) Standard Cupcakes in a 14 x 10 x 4 Inch Cupcake Box
Pack of 6.
This sturdy cupcake insert will ensure that two dozen of your cleverly crafted mini cupcakes are prevented from plowing into one another, spoiling your provocative presentation of sweet treats. Choose this two dozen mini cupcake insert along with your favorite two dozen mini cupcake box to surround your mouthwatering works in a cocoon of class. Turn the cupcake insert inside out when using Natural Brown cupcake boxes for a warm and welcoming showcase for your tiny tasties.
Holds 2 Dozen Mini Cupcakes in a 14 x 10 x 2 1/2 Inch Cupcake Box and also
14 x 10 x 4 Inch Cupcake Box
Pack of 6.
If you like the design of this half dozen jumbo cupcake holder, you have your fellow brpboxshop customers to thank. We worked with jumbo cupcake bakers who were generous enough to test our designs to ensure that they worked exactly as a jumbo cupcake insert should. The result of that extra care and consideration is right here! We know you pour a lot of time into making your big cupcakes, and we know you pour a lot of yourself into them too. Use this half dozen insert along with one of our jumbo cupcake boxes to keep your personal creations looking great and presented with professional polish. Don't forget these jumbo cupcake holders are reversible. Use them brown-side-up when inside one of our Natural Brown boxes.
Holds 6 Jumbo Cupcakes in a 12 x 9 x 4 inch Cupcake Box.
Pack of 6.