I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
If you use one special dust all the time (like super pearl), you will love this pump brush. It makes dusting cakes and decorations so easy and will literally pay for itself over time because you'll use far less dust as this brush prevents waste. In addition, you'll get a much more even (not so splotchy) look to the cake.
Dusting is fun when you're dusting fondant or gum paste decorations with the Wilton 2-Pc. Dusting Brush Set to add color or shine.
Dusting is more fun when you're dusting fondant or gum paste decorations with the Wilton 2-Pc. Dusting Brush Set to add color or shine.
Food-safe brushes in two sizes have soft, synthetic bristles shaped to be used with Wilton Color Dust edible accents or Pearl Dust edible accents (sold separately).
Use the large brush to cover large areas of a fondant cake or to brush entire flowers with Color Dust edible accents or Pearl Dust edible accents.
Use the small brush to dust small details on fondant or gum paste decorations, adding realistic shading to your designs.
Before first and after each use, hand wash with warm water and gentle soap. Squeeze excess water. Allow to air dry thoroughly.