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I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Have a great day and thanks so much!!
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The Topsy Turvy cake has proven its worth and remains one of the most popular cake styles in today’s celebrations. Let the Sweet Wise™ professionals show you how simple it can be to achieve this look. Students will work through the most stable of the main 3 ways of achieving this look, and we will demonstrate for you the other two so that you may choose your own style for future projects.
You won’t need to bring anything with you. Everything is provided for you, and you will leave will a stellar Topsy Turvy cake that will arrive safely home after transport. Fun colors, fun designs, and best of all, the fun response you will get from your clients when you show them this whimsical cake!
You must have completed Fondant 1 at Sweet Wise™ to take this class.
Duration: 3.5 hours
Price: $139 ALL INCLUSIVE
Click a day below to purchase!
There aren't any classes currently scheduled for Topsy Turvy, but check back soon.