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I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Have a great day and thanks so much!!
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Pancakes- not just for breakfast anymore! Don’t these look delicious? Come join us at Sweet Wise in our new class, The panCAKE! In this class you will learn the art of crafting fruit out of fondant, creating optical illusions, and using simple techniques to achieve superior results. Won’t it be fun to fool your friends into thinking you made them an elaborate pancake breakfast? This class is “beginner friendly”, appropriate for ages 12 and over, and it’s All Inclusive; there is nothing for you to bring except your smile!
Class Duration: 3 hours
Class Price :$65
There aren't any classes currently scheduled for PanCake Class, but check back soon.