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I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Have a great day and thanks so much!!
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Fondant II - Memphis
If you started with Fondant 1 and just HAVE to learn more, we're here for you! Make your cakes look even more beautiful with some easy but fantastic tips. Brush up quickly on covering your cake, learn details such as quilting, rolled roses, lifelike leaves, garden tendrils, painting with Luster Dusts, a Romantic two looped bow, Draping and swags, and then leave with a stunning English Garden display cake! Because we know you are getting really focused about your fondant, we will be working on dummy cakes so we don’t lose that precious half hour of class time to cake assembly. We know your time is valuable, so we have made this class ALL-INCLUSIVE! Don’t worry about bringing any materials to class; just come ready to have fun in this class and get these necessary fondant skills into your bag of tricks! You’ll leave with a beautiful cake and lots of new skills!
Duration: 2.5 hours
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