I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
This easy-to-use tool is the perfect way to add beautiful textured fondant ribbons, stripes and bows to your cake. Just choose the cutting and embossing wheel designs you want, slide the washer, core, wheels and spacers on the roller handle, and roll on top of your fondant. We suggest brushing the assembled roller with shortening for easy release. The perfectly cut ribbon strips are ready to place right on your cake! Produces ribbon widths from 1/4 in. to 3 3/4 in. when combining spacers.
This exciting Ribbon cutter is so versatile that the only limitations are the ideas that you have not yet considered. It comes complete with 4 cutting wheels, 2 stitch wheels, 2 large spacers, and 2 small spacers all stored within its own special container. It also comes with 3 sizes of spaces which can give you ribbons from 3mm to 50mm.