I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
With one side of the cut-0uts having a straight edge and the other with a crinkle edge, you can cut 12 designs from the Wilton 6-Pc. Heart Fondant Double Cut-Outs Set.
Cut 12 different motifs from the Wilton 6-Pc. Heart Fondant Double Cut-Outs Set – one cutter edge cuts smooth and the other cuts crinkle-edge.
With six graduated heart sizes in one set, make intricately layered details with two edge finishes for any fondant cake.
Mix smooth-edged hearts with scallop-edged hearts for your next fondant cake design.
Heart cutter sizes, from smallest to largest: 7/8 in., 1 5/16 in., 1 11/16 in., 2 1/16 in., 2 1/2 in., 3 in.
Before first and after each use, hand wash in warm, soapy water. Rinse and dry thoroughly with a soft cloth. Made in China.
With six graduated sizes of hearts, you can make intricately layered details with two edge finishes for any fondant cake. Heart cutter sizes, from smallest to largest: 7/8 in., 1 5/16 in., 1 11/16 in., 2 1/16 in., 2 1/2 in., 3 in.
Before first and after each use, hand wash in warm, soapy water. Rinse and dry thoroughly with a soft cloth.