I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Convenient stickers guide you to create perfectly formed flowers! Stick a template on your nail, add a waxed paper square and you're ready to decorate. The guidelines help you achieve the ideal petal position and size.
Includes 4 template styles used to create 5 popular icing flowers including Daffodils, Apple Blossoms and Primroses, Violets and Roses (2 sheets, 12 templates of each design). Set/48.
This easy-grip stainless steel cutter with extra-deep sides is perfect for cutting many favorite foods into spectacular shapes. Ideal for brownies, biscuits, sandwiches, sheet cakes, cheese, crispy treats, fudge and much more. The cushioned grip gives you comfortable control even when cutting into thick desserts. Recipe included
The fastest, easiest, and newest way to add an edible floral spray lace to any cake. Create beautiful embellishments using these molds with rolled fondant, chocolate paste, gumpaste and luster, pearl, or petal dusts. Size: 5" x 2" Instructions included. Kathy's Tip: I aso like to mold these and then cut them apart. Cover a cake with fondant, and then apply these spaced a half inch or so apart, and you have a beautiful, floral lace coverd cake! Be sure to make your gumpaste ahead of time (by adding Tylose Powder to your Fondant), wrap it up and let it sit for 20-30 minutes so it can firm up slightly. Then place it into the mold, and it will come out much more easily, without stretching. Letting it sit in the mold for just a minute will help it come out even easier.
The fastest, easiest, and newest way to add an edible floral spray lace to any cake. Create beautiful garlands and swags using these molds with rolled fondant, chocolate paste, gumpaste and luster, pearl, or petal dusts. Size: 5" x 3.5" Instructions included. Kathy's Tip: Be sure to make your gumpaste ahead of time (by adding Tylose Powder to your Fondant), wrap it up and let it sit for 20-30 minutes so it can firm up slightly. Then place it into the mold, and it will come out much more easily, without stretching. Letting it sit in the mold for just a minute will help it come out even easier.
The two ended tool is extremely useful in shaping flowers and adding texture to them. The larger end has a wide curved edge to add a curl to the edge or round a petal. The second side is thinner and comes to a point and is great for adding lines and texture to petals.
Effective way of creating realistic flowers. This Blossom/Forget-me-Not plunger cutters is an extremely easy to use and produces excellent results. Simply press cut and eject. Made from strong food-grade plastic with aluminium spring mechanism.
These cutters are ideal for use with a wide range of edible and non-edible materials including; sugarpaste, gumpaste, rolled fondant, petal paste, marzipan or craft clays.
One of the most popular spring blooming trees, the dogwood -- create the blossoms with our 2 piece viener set.
Made with food-grade silicone, this mold is extremely flexible and durable.
Suggested uses include chocolate, fondant, gum paste, poured sugar and pressed sugar.
Additionally, the molds can be used for ice, jello, etc.
Oven safe to 350 degree