I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Create wonderful plain or textured plaques in a variety of sizes. Range from 2.5" x 1.5" to 3.5" x 2". Use a cut-out piece or emboss directly onto the cake. These multi functional cutters are ideal for use with a range of edible and non-edible materials including sugarpaste (fondant), flower paste (gum paste), pastillage, modeling chocolate, porcelain, and polymer clays. Set includes 4 plunger cutters and 4 embossers with handles.
Effective way of creating realistic flowers. This set of 3 Blossom/Forget-me-Not plunger cutters are an extremely easy to use and produces excellent results. Simply press cut and eject. Made from strong food-grade plastic with aluminium spring mechan.
Round and Wavy Edge cutters are ideal for use with a wide range of Edible and Non-Edible materials . Simply mix and match the cutter shapes and sizes to cut out and create: tartlets pies and turnovers. Set of 4 is more ideal for cut-out plaques.
These XXXL large Round and Wavy cutters measure approx 100mm/120mm. They provided a fast fun decorative solution to all your artistic creations. Made from durable food grade plastic and are hygienically wrapped with high quality durable packaging.