I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Know someone who's graduating this year- or are YOU graduating? Celebrate the next stage of life- whether it's further education, a career move, or a well-deserved break- with the 4 1/4" Diploma Cookie Cutter. Feel pride in yours or others' achievements as you savor a few cookies, and let Commencement begin! Makes great cookies and appetizers for a graduation party. Also great to give to your graduate as a gift.
Size: 4 1/4"
Hooo could resist Ann Clark's 3 1/4" Cute Owl Cookie Cutter? This nocturnal creature makes an adorable owl cookies that can be used for a baby shower, an after-school project, or endless craft projects. Made in the USA.
Size: 3 1/4"
Republican Elephant cookie cutter made of durable plastic. Hand wash, towel dry. . Color may vary. Not dishwasher safe
Great for cookies, craft clays, bread, and soft fruit. Made in the USA
Size: 3.5" from trunk
It's music to our ears! Give the Large 5 1/4" Music Note Cookie Cutter to the musician or music enthusiast in your life. Whether it's used as a Christmas tree decoration, attached to a gift, or as a craft utensil, the results will be noteworthy.
Size: 5 1/4"
This cookie cutter is probably much too cute to cause an argument. The 3 5/8" GOP Elephant Cookie Cutter forms cookies that are so yummy, it won't matter which side of the aisle you're on. If you do lean to the right, this cookie cutter will make terrific GOP Elephant Cookies for political rallies, campaign events and fundraising.
Size: 3 5/8"
Squeeze into the 4" Corset Cookie Cutter for a Victorian ball. Alternately, it's much more comfortable just to use the cookie cutter for cutout cookies or other soft foods. Your friends will get a kick out of this shape for a ladies' night or bridal shower.
Everybody loves cupcakes! Enter the 4" Ann Clark Cupcake Cookie Cutter, which cuts out delicious and stylish cookies. Bring a platter of these cupcake cookies to a birthday or school party for a sure-to-please treat. Flip over and make a bearded Santa. Made in the USA.
Nailed it. Pick up the 3 1/2" Nail Polish Cookie Cutter if you feel like dressing up your talons. This is yet another shape that could be used for a ladies' night, or anytime you want to get girly!
Size: 3 1/2"
If you catch a big enough wave, you might lose your swimsuit! We've got you covered with the 3 1/8" Bathing Suit Trunks Cookie Cutter. Catch some rays on your next vacation, and while you're at it, bring along a cookie platter for your friends.
Size: 3 1/8"
Let them eat cake! The 4 1/4" Wedding Cake Cookie Cutter is ideal for cutting out wedding cookies, especially if you want something a little different from the traditional tiered cake. There are endless ways to decorate these cookies. This shape is also great for a bridal shower, or for crafting projects. Made in the USA.
Size: 4 1/4"
Create pretty blooms with plastic cutters. The making is as much fun as the eating! Child-safe design means kids can have a great time helping. And remember all the fun ways to use our cutters — for bread shapes, stencils, sun catchers and so much more.
This 12-piece round, fluted cutter set is ideal for cutting pastries, dough or as a form for food. The 12 fluted cutters range in size from 3/4" to 4 3/8" and each stand 2" tall. They are made of stainless steel and will not rust or bend out of shape. These durable cutters will be sure to bring out your creative side!
This 9-piece round, fluted cutter set is ideal for cutting pastries, dough or as a form for food. They are made of stainless steel and will not rust or bend out of shape. These durable cutters will be sure to bring out your creative side!