I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Easily create beautiful uniform strings of pearls using gumpaste or even poured sugar. This mold is resistant to rips and tears and best of all, they are highly detailed and nothing sticks to them!! This mold is very soft and flexible and can easily go from as high as 450 degrees to the freezer without affecting the mold. This mold is a bargain in that it gives you BOTH sizes of these beautiful, chunky pearl strands! Kathy's Tip: Be sure to make your gumpaste ahead of time (by adding Tylose Powder to your Fondant), wrap it up and let it sit for 20-30 minutes so it can firm up slightly. Then place it into the mold, and it will come out much more easily, without stretching.
One of Kathy's favorite molds! Incredible, life-like detail down to the toes and fingers. The curve of the sweet little lips and precious ears will astound you - The detail in this mold is extraordinary! This mold is so flexible, your figure will come out with every curve in shape. The mold is so realistic, and best of all, nothing sticks to it!! This mold is very soft and flexible and can easily go from as high as 450 degrees to the freezer without affecting the mold! Kathy's Tip: Be sure to make your gumpaste ahead of time (by adding Tylose Powder to your Fondant), wrap it up and let it sit for 20-30 minutes so it can firm up slightly. Then place it into the mold, and it will come out much more easily, without stretching. Letting it sit in the mold for just a minute will help it come out even easier. This mold is a barigain: you get THREE sizes of baby, from a little one that is perfect on a cupcake to the largest, perfect for a cake. Start with the proper color of flesh tone gumpaste for your baby, and finish with a light touch of super pearl dust for an angelic finish!