I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
The two ended tool is extremely useful in shaping flowers and adding texture to them. The larger end has a wide curved edge to add a curl to the edge or round a petal. The second side is thinner and comes to a point and is great for adding lines and texture to petals.
Curved round shape is ideal for drying gum paste, fondant and royal icing flowers and leaves. Openings in bottom center make it easy to pull wires through and adjust for the perfect drying position. Includes 2.5 and 3 in. diameter cups for drying everything from simple blossoms and briar roses to large daisies.
The fastest, easiest, and newest way to add an edible floral spray lace to any cake. Create beautiful embellishments using these molds with rolled fondant, chocolate paste, gumpaste and luster, pearl, or petal dusts. Size: 5" x 2" Instructions included. Kathy's Tip: I aso like to mold these and then cut them apart. Cover a cake with fondant, and then apply these spaced a half inch or so apart, and you have a beautiful, floral lace coverd cake! Be sure to make your gumpaste ahead of time (by adding Tylose Powder to your Fondant), wrap it up and let it sit for 20-30 minutes so it can firm up slightly. Then place it into the mold, and it will come out much more easily, without stretching. Letting it sit in the mold for just a minute will help it come out even easier.
The Cookie Cutters you can find on our web site are the perfect cookie cutter to sprinkle in a little fun and add a dash of excitement to those dull, round cookies. Whether you're looking for that perfect birthday gift or whether you're looking bring a little fun to your next party. Our cookie cutters are of the highest quality and the best part is that it will only cost you a little dough! Check out our wide selection of unique cookie cutters.