I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
With this unique baking set, you'll create cakes with an exciting multicolored pattern - there's style in every slice! Baking is easy with the Batter Dividing Ring included. Just place the Dividing Ring in one of the three 9 x 2 in. pans in the set and follow instructions for adding dark and light colors of batter in the divisions. Repeat for 2 more layers, pouring the dark and light batters in opposite sections for the middle layer. Use the Dividing Ring's easy-lift handles to lift out ring before baking, then stack cakes to form the checkerboard. Enjoy two tastes in one cake - try the Golden Yellow/Chocolate recipe on the package. Great for colorful holiday cakes, too!
Three pans feature oversized handles for safe lifting from the oven; each takes 5 1/2 cups batter. Non-stick steel pans; plastic Dividing Ring.
Sturdy, high quality, cake box and silver foil wrapped cake board. The box measures 8" X 8" X 5 3/4". The box comes with a separate lid that you can use to add an additional 2 inches height for a tall cake box that will accommodate a 7 ½ tall cake. Cake Cards are approximately 1/8" thick and very, very sturdy. Each Cake Card and box is shrink wrapped together.