I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Finish your royal icing or gum paste flowers with a beautiful natural look using one of these 3 lovely stamen styles. Just pipe a dot of icing for your flower center, cut stamens to desired size, insert and let dry. Includes 60 each in Pearl, Glitter and Fluffy styles. May be tinted (except Pearl) with Wilton Icing Colors added to vanilla extract.
One perfect flower makes bunches of great desserts! It's a big, bouncy blossom that's the perfect shape for cakes, molded gelatin and ice cream, brunch breads and more. Pick this daisy for Mother's Day, wedding showers and birthdays for any garden-lover.
Make incredibly lifelike gum paste flowers. Full-color how-to book includes many arranging ideas and step-by-step instructions. Kit includes 1 leaf mold, 3 wood modeling tools, protector flap, instruction book, 2 foam squares for modeling and 24 plastic cutters - Wild Rose, Baby's Breath, Forget-Me-Not, Apple Blossom, Pansy, Small and Large Daisies, Calyx, Orchid Throat, Stephanotis, Small and Large Carnations, Rose Petals (three sizes), Daffodil Petal, Daffodil Cup, Lily, Tulip Petal, Small and Large Rose Leaves, Holly Leaves, Ivy Leaf, Tulip Leaf.
This easy-grip stainless steel cutter with extra-deep sides is perfect for cutting many favorite foods into spectacular shapes. Ideal for brownies, biscuits, sandwiches, sheet cakes, cheese, crispy treats, fudge and much more. The cushioned grip gives you comfortable control even when cutting into thick desserts. Recipe included
The fastest, easiest, and newest way to add an edible floral spray lace to any cake. Create beautiful embellishments using these molds with rolled fondant, chocolate paste, gumpaste and luster, pearl, or petal dusts. Size: 5" x 2" Instructions included. Kathy's Tip: I aso like to mold these and then cut them apart. Cover a cake with fondant, and then apply these spaced a half inch or so apart, and you have a beautiful, floral lace coverd cake! Be sure to make your gumpaste ahead of time (by adding Tylose Powder to your Fondant), wrap it up and let it sit for 20-30 minutes so it can firm up slightly. Then place it into the mold, and it will come out much more easily, without stretching. Letting it sit in the mold for just a minute will help it come out even easier.
This cutter is ideal for use with a range of edible and non-edible materials including sugarpaste (rolled fondant), petal paste (gum paste), marzipan or craft clays. Create beautiful simple to produce flowers complete with detailed veining.
The fastest, easiest, and newest way to add an edible floral spray lace to any cake. Create beautiful garlands and swags using these molds with rolled fondant, chocolate paste, gumpaste and luster, pearl, or petal dusts. Size: 5" x 3.5" Instructions included. Kathy's Tip: Be sure to make your gumpaste ahead of time (by adding Tylose Powder to your Fondant), wrap it up and let it sit for 20-30 minutes so it can firm up slightly. Then place it into the mold, and it will come out much more easily, without stretching. Letting it sit in the mold for just a minute will help it come out even easier.