I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
The Cookie Cutters you can find on our web side are the perfect cookie cutter to sprinkle in a little fun and add a dash of excitement to those dull, round cookies. Whether you're looking for that perfect birthday gift or whether you're looking bring a little fun to your next party. Our cookie cutters are of the highest quality and the best part is that it will only cost you a little dough! Check out our wide selection of unique cookie cutters.
Create a baby bootie from gum paste to adorn a cake for a baby shower or baby's first birthday. After rolling the gum paste, use these cutters to form the individual components of the baby bootie and then assemble. Roll the gum paste with a patterned roller to create a textured finish, or colour the gum paste or dust the finished booties with dusting powders to make each bootie unique.
The Cookie Cutters you can find on our web site are the perfect cookie cutter to sprinkle in a little fun and add a dash of excitement to those dull, round cookies. Whether you're looking for that perfect birthday gift or whether you're looking bring a little fun to your next party. Our cookie cutters are of the highest quality and the best part is that it will only cost you a little dough! Check out our wide selection of unique cookie cutters.
Baby Clothesline Designer Print Strip. Sold in set of 3 strips, each strip is 2.5" high x 10" long.
HINT: To determine how many inches you will need to go around a round cake, multiply the diameter of your cake times 3.14.
This set is enough to cover 9" circle cake or 7" square cake
One of Kathy's favorites! Incredible, life-like detail down to the toes and fingers. The curve of the sweet little lips and precious ears will astound you - The detail in this mold is extraordinary! This mold is so flexible, your figure will come out with every curve in shape. The mold is so realistic, and best of all, nothing sticks to it!! This mold is very soft and flexible and can easily go from as high as 450 degrees to the freezer without affecting the mold! Kathy's Tip: Be sure to make your gumpaste ahead of time (by adding Tylose Powder to your Fondant), wrap it up and let it sit for 20-30 minutes so it can firm up slightly. Then place it into the mold, and it will come out much more easily, without stretching. Letting it sit in the mold for just a minute will help it come out even easier.
3 x 1 3/4 x 3/4