I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Merckens white is a delicious, smooth and creamy white chocolate flavored confectionary candy coating with no waxy taste. In addition to "melt and mold" capabilities, you can make your own modeling chocolate! Simply melt 16 oz of Merckens, stir in 1/2 cup light corn syrup, and allow to cool. It's that easy! White and colored confectionary candy coatings combine sugar, milk and vegetable oil. It is easy to melt and requires no tempering. If a thinner coating is desired, paramount crystals may be added. If adding flavors or colors, use a concentrated flavor or oil-based flavor. Chocolate may melt in shipping if ordering during warmer temperatures. If it melts during shipping, it can be remelted. Do not over heat, keep moisture out of candy.
Net Weight: 1lb
In true Choco-Pan tradition, we now offer a gourmet white modeling chocolate of the highest quality. This modeling chocolate is smooth, pliable and perfect for creating culinary masterpieces for your customers.
Sweet Wise Melting Wafers set the standard in coating excellence and are great additions to any finished product. It is easy to melt and requires no tempering. If a thinner coating is desired, paramount crystals may be added. If adding flavors or colors, use a concentrated flavor or oil-based flavor.
Do not over heat, keep moisture out of candy.
Net Weight: 25 pounds
CK Products famous, ready-to-use fluffy Chocolate Buttercream Icing with a rich taste. Great for icing and decorating, just open and start decorating! For best results, mix the icing with spatula just before use. This buttercream icing can also be used straight from the tub. CK adds no preservatives to its buttercream icing. 15 oz tub, convenient for detailing your project.