I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Here's the formula for a great shower or baby naming celebration - serve a delightful dessert made in this adorable Baby Bottle Pan! Its outstanding detail creates exciting cakes along with molded mousse, gelatin and ice cream.
One-mix pan is 13.75 x 7.25 x 2.5 in. deep. Aluminum
Kick off just about any sports celebration with this versatile pan. It moves from soccer field, to baseball diamond to basketball court with ease. A great way to reward a season or even a game well done!
One-mix pan is 8 3/4 in. diameter x 3 1/2 in. deep. Aluminum.
Add the #1 cake to all the important first celebrations. Great for kids' birthdays, baby's first birthday, first anniversary, contest winners, first place teams - or just to let someone know they're #1 with you!
One-mix pan is 12 3/4 x 8 1/2 x 2 in. deep. Aluminum
Creates an elegant 3-D shape for decorating fabulous dress designs. Use with our Teen Doll Pick to make the doll of your dreams. Pan is 8 in. diameter and 5 in. deep; takes 5-6 cups of firm-textured batter. Heat-conducting rod assures even baking.
Kit contains pan, rod stand, 7 in. doll pick and instructions. Aluminum.