I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Create a romantic tiered wedding cake in a classic ring pillow shape. Stack the tiers for a dramatic presentation that looks sensational with fondant, especially when textured with Wilton Imprint Mats. Each pan will need to be baked twice, iced and stacked together to achieve the full pillow effect.
Contains 3 quality aluminum pans: 6 3/4 x 6 3/4 x 2 in., 10 x 10 x 2 in., 13 1/4 x 13 1/4 x 2 in. and heating core.
You can almost feel the soft, tropical winds blowing and hear island music playing when you bring this festive treat to the table. Great for backyard luaus, barbeques and pool parties. Try it with gelatin salads, pineapple upside-down cake and more.
One-mix pan is 14 3/4 x 8 1/4 x 2 in. deep. Aluminum.
Treat your little princess (or prince) like royalty at their next celebration! This majestic crown cake is a fun way to honor both kids and adults alike - perfect for birthdays, school parties, Mother's and Father's Day, more!
One-mix pan is 14 1/4 x 10 1/2 x 2 in. deep. Aluminum.
One perfect flower makes bunches of great desserts! It's a big, bouncy blossom that's the perfect shape for cakes, molded gelatin and ice cream, brunch breads and more. Pick this daisy for Mother's Day, wedding showers and birthdays for any garden-lover.
Cookie Treats on a stick are so easy! Just press cookie dough into pan, insert cookie stick, then bake, cool and decorate. Create your own cookie blossoms for that special someone; also great for rice cereal treats and candy.
Recipe included. Each pan makes 6 individual treats, 3 1/2 in. diameter x 1/4 in. deep. Aluminum.