I would really like to thank you, John (and members of your staff whom I have not yet learned the names of) for all you did in helping us make this cake for our friend's wedding. They raved about it and even we were impressed as to how it turned out. We were confident in our ability to make a delicious cake but we had no idea how to make it look pretty. We owe a great deal of that success to all of you!
Let me tell you some of the highlights of our experience with you. From our first visit to your store when John went far out of his way, minutes before close, to help give us confidence we could make our own roses. Even going so far as to open up product and demonstrate what could be done. We were impressed by the extremely helpful YouTube videos, the email advice you gave and even the kind encouragement of your staff during our multiple visits and multiple phone calls! How helpful it was when we built our vision out of dummy cakes in the back of your store to see if we even had a good idea. All of it helped us put out something we were so proud of. We could NOT have done it without your help. It truly was the epitome of customer service.
In my day job I consult with car dealerships on how to be better at doing what you all excelled at and you can bet my experience with your business will come up over and over in my conversations.
In my gratitude I will not only be as frequent a customer as I can but would truly enjoy telling the story to all those who will listen. You've proven to me what kind of people you are and what kind of business you're running. What impresses me the most is you could have taken the approach of up selling your classes and not give me any help outside of them. A business in a similar situation would have taken that approach. However, you have shown you truly value a customer and you have earned my loyalty. I feel incredible value from every dollar I spend at your store.
We wish you much success and thank you for taking care of us so well!
Create a birthday celebration fit for a princess! Give it the royal treatment with dazzling windows and wheels decorated in her favorite colors. Or, decorate a classic carriage cake for the bridal shower, with flowers and accents to match your colors.
Here's the formula for a great shower or baby naming celebration - serve a delightful dessert made in this adorable Baby Bottle Pan! Its outstanding detail creates exciting cakes along with molded mousse, gelatin and ice cream.
One-mix pan is 13.75 x 7.25 x 2.5 in. deep. Aluminum
Kick off just about any sports celebration with this versatile pan. It moves from soccer field, to baseball diamond to basketball court with ease. A great way to reward a season or even a game well done!
One-mix pan is 8 3/4 in. diameter x 3 1/2 in. deep. Aluminum.
Add the #1 cake to all the important first celebrations. Great for kids' birthdays, baby's first birthday, first anniversary, contest winners, first place teams - or just to let someone know they're #1 with you!
One-mix pan is 12 3/4 x 8 1/2 x 2 in. deep. Aluminum
Creates an elegant 3-D shape for decorating fabulous dress designs. Use with our Teen Doll Pick to make the doll of your dreams. Pan is 8 in. diameter and 5 in. deep; takes 5-6 cups of firm-textured batter. Heat-conducting rod assures even baking.
Kit contains pan, rod stand, 7 in. doll pick and instructions. Aluminum.
Where Hannah Montana goes, a party is soon to follow! She's an average teenager by day and a pop star by night! You'll be a star too, when you decorate a rocking Hannah Montana cake for the birthday party.
With this unique baking set, you'll create cakes with an exciting multicolored pattern - there's style in every slice! Baking is easy with the Batter Dividing Ring included. Just place the Dividing Ring in one of the three 9 x 2 in. pans in the set and follow instructions for adding dark and light colors of batter in the divisions. Repeat for 2 more layers, pouring the dark and light batters in opposite sections for the middle layer. Use the Dividing Ring's easy-lift handles to lift out ring before baking, then stack cakes to form the checkerboard. Enjoy two tastes in one cake - try the Golden Yellow/Chocolate recipe on the package. Great for colorful holiday cakes, too!
Three pans feature oversized handles for safe lifting from the oven; each takes 5 1/2 cups batter. Non-stick steel pans; plastic Dividing Ring.
Create filled cakes with incredible flavor combinations using these convenient non-stick pans. You'll serve delicious filling with a pretty heart shape in every bite! The patented recessed design creates a contour you can fill with ice cream, fruit, mousse and more - just bake, fill, flip and frost! The premium non-stick coating provides easy release so cakes unmold perfectly from the pan.
Set includes two 8.5 x 2.75 in. non-stick pans, bonus recipe book with delicious recipe ideas and complete instructions. Non-stick steel.
You can almost feel the soft, tropical winds blowing and hear island music playing when you bring this festive treat to the table. Great for backyard luaus, barbeques and pool parties. Try it with gelatin salads, pineapple upside-down cake and more.
One-mix pan is 14 3/4 x 8 1/4 x 2 in. deep. Aluminum.