I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Creates a big 3-D giant cupcake for the whole party to share! Assemble top and bottom cake halves with a thin layer of icing. This giant cupcake pan is of professional weight and cast aluminum for exceptional detail. Premium non-stick surface for easy release and cleanup. Lifetime warranty.
Can be used in the refrigerator, freezer, conventional or fan assisted oven, or the microwave
Carefully reproduce all of the fine details onto the finished cooking
Do not require to be oiled, buttered or greased prior to use
Temperature range of -76ºF to 446ºF
Size of cavity: 2⅝" x 1⅜"
Superior non-stick performance, serving convenience and elegant design--you get it all with Excelle Elite®. Its reinforced coating on durable steel makes food release and cleanup exceptionally easy. One-piece construction includes oversized extended handles for safe lifting of each pan.
We're so confident of your baking satisfaction, we've backed Excelle Elite® with a 10 year warranty.
Recipe Right® is constructed of heavy-gauge steel that provides an even-heating performance, baking experts prefer for perfectly-browned baked goods. The non-stick coating makes food release and clean-up a breeze!