I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
This pan is made of commercial-quality aluminum, one of the best conductors for evenly-distributed heat to help keep your cakes level. Magic Line cake pans, bakeware and baking pans are designed with straight sides and flat edges. The pans are easy to clean and handle, and the finished product looks sensational. Cakes are easier to ice making the finished product more uniform and attractive. Bake your best in a Magic Line Cake Pan. Dishwasher safe and rustproof. This pan is 18" W x 18" L x 2" H.
Creates a big 3-D giant cupcake for the whole party to share! Assemble top and bottom cake halves with a thin layer of icing. This giant cupcake pan is of professional weight and cast aluminum for exceptional detail. Premium non-stick surface for easy release and cleanup. Lifetime warranty.
These professional cake pans by Magic Line are of the highest quality, heavy gauge aluminum to provide even heat distribution. These commercial quality pans are made in the USA and have sharp corners and straight sides for professional looking cakes.
Magic Line commercial pans are designed with straight sides for professional results. These pans are made of commercial-quality aluminum, one of the best conductors of heat. Each pan has a removable bottom, and is a generous 3 inches deep.
Magic Line commercial cake pans are designed with straight sides for professionals. Cakes are easier to ice and the finished result is more attractive. These pans are made of commercial-quality aluminum, one of the best conductors of heat.
Create a romantic tiered wedding cake in a classic ring pillow shape. Stack the tiers for a dramatic presentation that looks sensational with fondant, especially when textured with Wilton Imprint Mats. Each pan will need to be baked twice, iced and stacked together to achieve the full pillow effect.
Contains 3 quality aluminum pans: 6 3/4 x 6 3/4 x 2 in., 10 x 10 x 2 in., 13 1/4 x 13 1/4 x 2 in. and heating core.